F.A.Q

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My order is completed but I still haven't received my license key.

Make sure to check your junk/mail filter box to see if our email is there, if not, please email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

I got an error message when trying to convert from a wma format to other formats.

The wma file you are trying to convert is protected with a digital license. The key to open this license resides on the PC which originally recorded this file from CD.

 

All ripped songs were corrupted and would not play.

-Clean your media

-Lower ripping speed.

-Use Jitter Correction

 

 

The program worked fine before but not now.
Try to reinstall it. If it doesn't solve the problem, please email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

 

Burn-proof

Enables Burn-Proof mode for buffer under-run free recording. If the drive supports this capability, it will be almost impossible to write a bad disc.

 

 

Does your File Converter support mpga audio format and how do I convert it to mp3?

No. but you can do this trick, rename *.mpga to *.mp3, convert it to *.wav then convert *.wav back to *.mp3.

 

 

Ogg format

For more info about this new format, please visit http://www.ogg-vorbis.com

 

 

 

If you have any questions or comments please contact us. We will respond to all emails within 24 hours.